Refund policy

RETURN AND REFUND POLICY

We accept return requests for eligible, non-personal-use merchandise within 30 days of delivery.

To qualify, an eligible item must be unused, in the condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, contact hiddencourtofheka@gmail.com before mailing anything. If your return is approved, we will provide return instructions. Authorized returns must be sent to:

253 Marion Oaks Blvd, Suite 9, PMB 13, Ocala, FL 34473

Items returned without prior authorization will not be accepted. Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

For hygiene, safety, and product-integrity reasons, we cannot accept returns or exchanges on perfume oils, fragrance samples, solid perfumes, incense, Sanctum Veil, or other personal-use, body, or fragrance products.

We also cannot accept returns on:

• Opened or used products
• Custom or personalized items
• Sale or clearance items
• Gift cards

Fragrance preference and the way a scent develops on an individual wearer are not product defects. We encourage customers who are uncertain about a fragrance to begin with an available sample, miniature, or discovery set.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact hiddencourtofheka@gmail.com within 72 hours of delivery.

Include your order number and clear photographs of the item and its packaging. After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or store credit.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once processing or fulfillment has begun.

EXCHANGES

We do not offer direct exchanges. If an eligible non-personal-use item is approved for return, you may place a separate order for the replacement item.

REFUNDS

We will notify you after receiving and inspecting an approved return. If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact hiddencourtofheka@gmail.com.

EUROPEAN UNION AND OTHER MANDATORY CONSUMER RIGHTS

Nothing in this policy limits rights that cannot legally be waived. Where applicable law grants a cooling-off or withdrawal period, eligible goods may be returned within that period. Legal exceptions may apply to customized goods and sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed.